Data Deletion

SunLedger respects your right to have your personal data deleted. This page explains how to request deletion and how to check the status of a request.

If you're a SunLedger user

You can delete records directly inside the app, or close your account entirely. When an account is closed we delete or de-identify its data within a reasonable period, except where we're required by law to retain it. To request full deletion, email admin@sunledger.com.au from your account email and we'll process it.

If your details came through a Facebook lead form

If you submitted a Facebook or Instagram lead form for a solar business that uses SunLedger, your contact details were passed to that business's CRM. You have two options:

1. Remove SunLedger from Facebook. Go to your Facebook Settings & privacy → Settings → Apps and Websites, remove SunLedger, and Facebook will send us an automatic deletion request. You'll receive a confirmation code you can check below.
2. Email us. Send a request to admin@sunledger.com.au with the phone number or email you submitted, and we'll delete the associated records.

What we delete

On a valid Facebook data-deletion request we remove the Page connection and access token associated with your Facebook user id from our systems. Lead records already delivered to a business's CRM are controlled by that business; email us and we'll coordinate their removal where we're able.

Questions

Contact admin@sunledger.com.au and we'll help.